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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 DTCSM
Related Certification(s):
  • Cisco Channel Partner Program Certifications
  • Cisco Digital Transformation Specialist Certifications
Certification Provider: Cisco
Number of 820-605 practice questions in our database: 157

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DEMO QUESTIONS

Q1: What are two expected outcomes of the customer onboard stage? (Choose two.)

A: opportunities for advocacy shared

B: stakeholders identified

C: business outcomes with KPI metrics identified

D: training sessions for end users planned

E: network diagrams provided

Correct Answer: B, C

Q2: Who confirms the use cases targeted in a Customer Success Plan?

A: primary customer stakeholder

B: account team sales lead

C: customer enterprise architect

D: Customer Success Manager

Correct Answer: A

Q3: What are two expected outcomes of the customer onboard stage? (Choose two.)

A: opportunities for advocacy shared

B: stakeholders identified

C: business outcomes with KPI metrics identified

D: training sessions for end users planned

E: network diagrams provided

Correct Answer: B, C

Q4: The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A: Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B: Have the CSM define how value should be measured at the end of the contract period.

C: Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D: Have the CIO define a clear IT strategy and implement the suggestions immediately.

Correct Answer: A
[acf_quiz]

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