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Genesys GCP-GC-ADM Exam Dumps

Vendor

Genesys

Exam Code

GCP-GC-ADM

Exam Name

Genesys Cloud Certified Professional - Contact Center Administration

Exam Duration

Total Questions

60

$ 49

PDF VERSION

DEMO QUESTIONS

Q1:

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A: Architect

B: Automatic Call Distribution

C: Call Routing

D: Scheduling

Correct Answer: B

Q2:

Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

A: Reports

B: Dashboards

C: Dynamic Views

D: All of the above

Correct Answer: C

Q3:

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A: Reports

B: Performance>Agents

C: Admin>Contact Center

D: Admin>Quality

Correct Answer: D

Q4:

Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

A: Reports

B: Dashboards

C: Dynamic Views

D: All of the above

Correct Answer: C

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