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Genesys GCX-ARC Exam Dumps

Vendor

Genesys

Exam Code

GCX-ARC

Exam Name

Genesys Cloud CX: Architect Certification

Exam Duration

Total Questions

60

$ 49

PDF VERSION

DEMO QUESTIONS

Q1:

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A: The maximum capacity that an agent may handle simultaneously for each supported media type

B: The after call work time for each media type

C: The length of time that an agent may spend on each media type

D: The number of different media types that an agent may handle simultaneously

E: The media types that can interrupt current interactions that an agent is handling

Correct Answer: A, D, E

Q2:

Select the types of scheduling available in Genesys Cloud. (Choose two.)

A: Manual Scheduling

B: Load based Scheduling

C: Automated Scheduling

D: All of the above

Correct Answer: B, C

Q3:

You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

A: Data Table Lookup

B: Collect Input

C: Collect Data

D: Call Data Action

Correct Answer: B

Q4:

Select the types of scheduling available in Genesys Cloud. (Choose two.)

A: Manual Scheduling

B: Load based Scheduling

C: Automated Scheduling

D: All of the above

Correct Answer: B, C

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