DEMO QUESTIONS

Q1:

The development, your team creates a spreadsheet with work items to populate the backlog. …you populate the backlog directly from the spreadsheet?

A: Import stories

B: Create bugs

C: Create feedback

D: Create stones

Correct Answer: A

Q2:

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days. To meet this requirement, you need to set the___________in the service level to 3 days.

A: goal

B: deadline

C: passed deadline

D: urgency

Correct Answer: B

Q3:

Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner’s residential address. Which routing approach supports this requirement?

A: Route the assignment to a specific underwriter based on business logic.

B: Route the assignment to the correct work queue by using an authority matrix.

C: Route the assignment to the correct work queue by using a reporting structure.

D: Route the assignment to the correct work queue based on business logic.

Correct Answer: D

Q4:

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. What does the assignment urgency impact the deadline and passed deadline intervals?

A: Urgency value remains at 100, but other service level processing continues.

B: Service level processing is halted until the assignment is completed.

C: The user is notified that the maximum urgency has been reached.

D: Urgency value continues to increment as configured.

Correct Answer: A

Q5:

Managers want to create an environment in which peers exchange ideas about initiatives to retain employees, Select the collaboration tool that best suites this type of communication.

A: Insights

B: Dashboards

C: Pulse

D: Spaces

Correct Answer: D

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