info@prep2certs.com

Expert-Checked • Online Access • Free
FacebookTwitterYoutube

ServiceNow CIS-CSM Exam Dumps

Vendor

ServiceNow

Exam Code

CIS-CSM

Exam Name

ServiceNow Certified Implementation Specialist - Customer Service Management Exam

Exam Duration

130 Minutes

Total Questions

257

$ 49

PDF VERSION

DEMO QUESTIONS

Q1:

Read the use case below to determine if the customer service relationship is B2B or B2C. Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

A: B2C

B: B2B

Correct Answer: A

Q2:

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

A: Can Read user criteria

B: Whitelist all other groups from the Knowledge Base

C: Hide the Knowledge Base from the Knowledge Base Portal

D: Cannot Contribute user criteria

Correct Answer: A, D

Q3:

In Workspace Chat, agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

A: Routes the chat towards another group

B: Uses response templates to Insert as text in a conversation

C: Rolls up the current chat history towards an existing case

D: Rejects an incoming chat and moves it automatically to the general queue

Correct Answer: B

Q4:

Service-aware Install Base consists of which entities? (Choose three.)

A: Installed Products

B: Install Base Items

C: Assets

D: Sold Products

E: Configuration Items

Correct Answer: A, B, D

Q5:

In case management. Parent Child Synchronization allows for which of the following:

A: Synchronization of all child cases as well as children of child cases on all levels

B: Child cases to be separated from Parent cases and will not be synchronized automatically

C: Parent cases to automatically generate child cases when all fields are filled out thus, synchronized auto-population

D: Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case

Correct Answer: C

Testimonials – Real Results From Real Students

Your success is our priority. We’re proud to share authentic reviews from students who trusted us, passed their exams, and reached their goals with confidence.
John Doe
John Doe
This site has been a game-changer for my certification journey. The materials are current, reliable, and best of all—free! It's clear they're committed to supporting the IT community.
Emma
Emma
I passed my CompTIA Security+ exam on the first try thanks to this site. Their practice exams and study guides are top-notch. Highly recommend it to anyone serious about IT certifications.
Liam
Liam
I’ve passed three certifications using this site. Their materials are detailed and well-structured, and the fact that it’s free makes it even better.
Isabella
Isabella
If you're studying for any IT certification, this should be your first stop. It’s comprehensive, organized, and constantly updated.
Benjamin
Benjamin
This website helped me prepare for multiple certifications, and today I’m working in cybersecurity. Without their free resources, I wouldn’t be here.

Frequently Asked Question (FAQ's)

Have questions? You’re not alone. We’ve answered the most frequently asked questions to help you feel confident and informed every step of the way.
What is Prep2Certs?

Prep2Certsis a premium service offering a comprehensive collection of exam questions and answers for over 1400 certification exams. It is regularly updated and designed to help users pass their certification exams confidently.

Please contact info@Prep2Certs.com and we will provide you with alternative payment options.

You can by Contacting our sales team.

Free updates are available for the duration of your subscription, after the subscription is expired, your access will no longer be available.
FacebookTwitterYoutube

info@prep2certs.com