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ServiceNow CIS-FSM Exam Dumps

Vendor

ServiceNow

Exam Code

CIS-FSM

Exam Name

ServiceNow Certified Field Service Management (FSM) Implementation Specialist

Exam Duration

Total Questions

86

$ 49

PDF VERSION

DEMO QUESTIONS

Q1:

When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

A: The parts scheduling plugin is activated

B: The Reserve parts in agent stockroom configuration option is enabled

C: The field agent has preferred stockrooms defined

D: The part is available in the agent's personal stockroom

E: The part is available in the assignment group's stockroom

Correct Answer: B, E

Q2:

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

A: Agent Location History Map

B: Territory Management

C: Dispatch Map

D: My Dispatch Queue

Correct Answer: A

Q3:

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

A: Constraints are overridden and the task is assigned

B: The task is returned to the pending dispatch state

C: The task is set to the unassigned state

D: Constraints are presented to dispatcher for override confirmation

Correct Answer: B

Q4:

Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

A: FSIVI integration with Project Portfolio Management (PPM)

B: Work Order Management integration

C: Asset Management integration

D: Outlook Calendar Integration

E: Customer Service Management (CSM) Integration

Correct Answer: A, E

Q5:

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

A: Field Service Configuration Business Process

B: Dynamic Scheduling Configuration

C: Field Service Properties

D: Field Service Configuration Add-Ons

Correct Answer: A

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