What does ISO 9001 refer to?
Correct Answer: D
ISO 9001 sets the framework for quality management systems (QMS), based on principles such as customer focus, leadership, and improvement. Short extract: ”ISO 9001—quality management.” (L5M7 Study Guide, p.122)
Six Sigma is only suitable for the manufacturing industry. Is this correct?
Correct Answer: C
Six Sigma applies universally to manufacturing, services, and administrative processes, improving quality and efficiency.
Short cited term: ”applicable across all sectors to improve process performance.” (L5M7 Study Guide, p. 154)
A supply chain that has evolved to include multiple layers of interdependence on members both upstream and downstream is commonly known as what?
Correct Answer: A
Trust is a dynamic concept required in partnership relationships. Which of the following are part of the five trust components important in supply chains?
Correct Answer: A, B, C
Trust in supply chains is built on components including integrity, competence, loyalty, openness, and fairness. Short extract: ”key trust components: integrity, competence, loyalty, openness, fairness.” (L5M7 Study Guide, Domain 3.4 section)





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