DEMO QUESTIONS

Q1:

What is a characteristic of the layers in a SIAM ecosystem?

A: The service integrator is independent from the retained capabilities, even if it is internally sourced.

B: The service integrator layer cannot be provided by the customer organization.

C: The service providers cannot be part of the customer organization.

D: The service provider layer is where end-to-end service governance, assurance and coordination is performed.

Correct Answer: A

Q2:

Within SIAM, what does not support effective management of cross-functional teams?

A: clear goals and objectives

B: knowledge, data and information

C: roles and responsibilities

D: world class toolset

Correct Answer: D

Q3:

What is the objective of the Implement stage of the SIAM roadmap?

A: complete the design of the SIAM model, including the services that are in scope

B: define the strategy and outline the model for SIAM and the services in scope

C: manage day to day service delivery, processes, teams and tools

D: manage the transition of the previous ecosystem from the current state to the desired state

Correct Answer: D

Q4:

When an incident occurs, what approach should a service provider adopt in order to overcome the challenges of cross-functional teams?

A: argue first, fix later

B: fix first, argue later

C: Ishikawa approach

D: Root-cause analysis

Correct Answer: B

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