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Genesys PC-CIC-Core Exam Dumps

Vendor

Genesys

Exam Code

PC-CIC-Core

Exam Name

PureConnect: CIC Core Certification

Exam Duration

Total Questions

60

$ 49

PDF VERSION

DEMO QUESTIONS

Q1:

Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives. How can you use CIC features to address this problem?

A: Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.

B: Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.

C: CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.

D: CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler

Correct Answer: A

Q2:

All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:

A: Your telephone rings.

B: You receive a text message.

C: Your computer plays a .wav file through the speakers.

D: The Interaction .NET Client receives focus.

E: A Call Information window appears.

Correct Answer: D

Q3:

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

A: Interaction Attendant

B: Interaction Administrator

C: Interaction Designer

D: Setup Assistant

Correct Answer: B

Q4:

When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail. What queue operation would you use to configure this functionality?

A: Queue menu

B: Queue audio

C: Queue transfer

D: Queue repeat

Correct Answer: A

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