DEMO QUESTIONS

Q1:

PQR, Inc. produces office supplies for big box retailers. This is a highly competitive market and the requirement for maintaining a continuous inventory of product for retailers is a high priority for PQR. Recently, the firm experienced shipping delays from overseas suppliers. Which of the costs associated with shortages would be MOST critical for PQR?

A: Idle workers

B: Production downtime

C: Expedited shipping

D: Lost sales

Correct Answer: D

Q2:

Which of the following describes a market structure where there are few sellers and many buyers and where price is controlled by either an industry leader or a cartel?

A: Monopsony

B: Perfect competition

C: Monopoly

D: Oligopoly

Correct Answer: D

Q3:

During an inventory review, a supply manager confirms that parts used for the maintenance of equipment sold during the previous year are still being stored in the warehouse. These parts cannot be used on current equipment. Which of the following BEST describes these parts’

A: Surplus

B: Excess

C: Obsolete

D: Expired

Correct Answer: C

Q4:

MNO, Inc. is a national retail home goods chain formed of local franchisees. Each franchisee uses its own returns processing systems. A key advertising point for MNO is its liberal return policy, which is part of its overall focus on excellent customer service. While feedback from customers is positive regarding MNO’s return policy, there have been inquiries as to why stores handle returns via different processes. MNO’s supply manager suggests the implementation of a reverse supply chain to deal with this issue and possibly yield cost enhancement opportunities. In order to implement this, which of the following is the FIRST course of action the supply manager should take”

A: Define a consistent return process and integrate it into the forward supply chain

B: Hire an external returns specialist to monitor the situation

Correct Answer: A

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