DEMO QUESTIONS

Q1: [Maintaining Customer Information] Which two statements correctly describe important concepts about persons?

A: A person's status indicates if they are a current customer.

B: A person record is always linked to an account record.

C: A person exists for every individual or business.

D: A person may have zero, one, or more forms of identification recorded.

E: A person can only be linked to another person via an account record.

Correct Answer: C, D

Q2: [Understanding Measurements and Performing Validation/Editing/Estimation (VEE) Processing] When a request for usage is initiated for billing calculations, the system subsequently uses available meter reading data to calculate service quantities (often referred to as bill determinants). If these reads are later corrected (or replacement reads added), a Corrected Read Notification is instantiated. Which entity represents a Corrected Read Notification?

A: Correction Note

B: Off Cycle Bill Generator

C: Measurement

D: Usage Transaction

E: Usage Request

Correct Answer: C

Q3: [Understanding Credit and Collections Capabilities] A severance process is a series of events (for example, letters, To Do entries, field activities, and so on) to strongly encourage a customer to make a payment for their outstanding debt. How many service agreements are linked to a severance process?

A: Any number defined by the business user

B: All service agreements that are connected to the initiating overdue process

C: None

D: All service agreements that are connected to the initiating collection process

E: One

Correct Answer: E

Q4: [Creating and Managing Bills] In which plug-in spot can an implementation configure an algorithm to delete a bill as part of the bill completion process?

A: Service Agreement Type - Pre-Bill Completion

B: Customer Class - Pre-Bill Completion

C: Customer Class - Post Bill Completion

D: Service Agreement Type - Bill Completion

E: Customer Class - Bill Completion

Correct Answer: E

Q5: [Maintaining Customer Information] Accounts are the entities for which bills are created. There must be at least one account for every customer. What is the valid status for an account when the customer has moved out of all their properties and paid off all their debt?

A: Account does not have a status

B: Stopped

C: Inactive

D: Closed

B: Pending Stop

Correct Answer: D
[acf_quiz]

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