DEMO QUESTIONS

Q1: Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available? (Choose two.)

A: Attach Knowledge Articles to Work Order Line Hems Only.

B: Manage Attached Articles and Search the Knowledge Base

C: include Quick Actions and Global Actions in Attached Articles.

D: Attach Articles to Work Orders and Work Order Line Items.

Correct Answer: B, D

Q2: The Disaster at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy intoconsideration. Which three options are available to the Disaster? (Choose three.)

A: Select a Service Appointment from the list, press the 'Change Status' action and 'Dispatch'.

B: Select a Service Appointment from the list, press the 'Candidates' action, and select the best time slot.

C: Select multiple Service Appointment from the list and bulk schedule them Select a Service Appointment from the list, press the 'Edit' action and allocate the Resource

D: Create a Workflow to close the Milestone when the Wrap Up is complete.

E: Select a Service Appointments from the list and press the 'Schedule' action.

Correct Answer: A, C, E

Q3: A RESTful API is:

A: A methodology (or maximizing the effectiveness of any vacation

B: An Actually Pretty Informative meditation session

C: How the web displays data in a hierarchical format readable by both people and machines

D: A web-based service that provides standard ways for clients to make requests and receive responses

Correct Answer: A

Q4: Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

A: Creating Entitlements for Cases and Work Orders must be separated.

B: Managing page layouts and validation rules can be done in Salesforce Lightning

C: Managing page layouts and milestone trackers can be done in the Salesforce mobile app.

D: Creating Entitlements for Work Orders requires Lightning to be enabled.

Correct Answer: A

Q5: Universal Containers is looking to implement Entitlement Management to meet the following requirements: 1) Any employee from the customer account is eligible for support. 2) Specific purchased products are eligible for support What Objects should be set up for Entitlement Management?

A: Contacts and Service Contracts

B: Accounts and Service Contracts

C: Contacts and Assets

D: Accounts and Assets

Correct Answer: D
[acf_quiz]

Testimonials – Real Results From Real Students

Your success is our priority. We’re proud to share authentic reviews from students who trusted us, passed their exams, and reached their goals with confidence.
John Doe
John Doe
This site has been a game-changer for my certification journey. The materials are current, reliable, and best of all—free! It's clear they're committed to supporting the IT community.
Emma
Emma
I passed my CompTIA Security+ exam on the first try thanks to this site. Their practice exams and study guides are top-notch. Highly recommend it to anyone serious about IT certifications.
Liam
Liam
I’ve passed three certifications using this site. Their materials are detailed and well-structured, and the fact that it’s free makes it even better.
Isabella
Isabella
If you're studying for any IT certification, this should be your first stop. It’s comprehensive, organized, and constantly updated.
Benjamin
Benjamin
This website helped me prepare for multiple certifications, and today I’m working in cybersecurity. Without their free resources, I wouldn’t be here.

Frequently Asked Question (FAQ's)

Have questions? You’re not alone. We’ve answered the most frequently asked questions to help you feel confident and informed every step of the way.
What is Prep2Certs?

Prep2Certsis a premium service offering a comprehensive collection of exam questions and answers for over 1400 certification exams. It is regularly updated and designed to help users pass their certification exams confidently.

Please contact info@Prep2Certs.com and we will provide you with alternative payment options.

You can by Contacting our sales team.

Free updates are available for the duration of your subscription, after the subscription is expired, your access will no longer be available.