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ServiceNow CIS-ITSM Exam Dumps

Vendor

ServiceNow

Exam Code

CIS-ITSM

Exam Name

Certified Implementation Specialist - IT Service Management

Exam Duration

Total Questions

184

$ 49

PDF VERSION

DEMO QUESTIONS

Q1:

When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

A: Editors

B: Item Admins

C: Authors

D: Item Owners

Correct Answer: A

Q2:

What module do you use to change the setting for the time between incident Resolution and Closure?

A: Resolution Properties

B: ITSM Properties

C: Incident Properties

D: System Settings

E: incident Settings

Correct Answer: C

Q3:

Which Service Portfolio Management phase does a service belong to when it is in operational state?

A: Active

B: Retired

C: Catalog

D: Pipeline

Correct Answer: A

Q4:

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A: Catalog Items

B: Record Producers

C: Content Items

D: Execution Plans

Correct Answer: B

Q5:

After publishing an item via Catalog Builder, the associated update set is set to which state?

A: New

B: Complete

C: In progress

D: Published

Correct Answer: B

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